Definition Harassment is any behavior or conduct that harasses, discriminates against, or unreasonably attacks or harms another person based on job status, gender, race, age, or other personal characteristics. This includes not only workplace power harassment and sexual harassment, but also serious nuisance behavior directed at employees by customers or business partners ("customer harassment"), as well as inappropriate conduct such as sexual harassment toward job applicants or interns.

Policy Statement (on Customer Harassment) We do not tolerate harassment and are committed to providing a safe and healthy work environment for all employees, job applicants, and legitimate business partners.

We will respond sincerely to opinions and requests from customers and business partners; however, we take a firm, uncompromising stance against demands that are socially unreasonable or malicious complaints that harm the dignity of our employees (customer harassment).

【Examples of conduct considered customer harassment】
This includes, but is not limited to, the following:
・Physical attacks (assault, injury) or verbal/psychological attacks (threats, defamation, slander, abusive language)
・Excessive demands (unreasonable monetary demands, forcing a formal apology by kneeling ("dogeza"), demands for excessive service)
・Obstruction of business through persistent, repeated complaints
・Invasion of employees' privacy, or defamation on social media or the internet
・Sexual language or conduct (sexual harassment)

Addressing Harassment If we determine that the above constitutes customer harassment, we will immediately refuse or suspend all dealings and services with the customer or business partner in question.
In cases judged to be malicious, we will report to the police, consult with legal counsel, and take strict legal action, including claims for damages and criminal complaints.
If harassment is identified within the company, an appropriate investigation will be conducted and necessary action will be taken in accordance with our work rules, which may include warnings, admonitions, or dismissal.

Reporting Procedures If harassment occurs, report it directly to your supervisor, the Administration Department, or the Harassment Report Line. Job applicants and external business partners are also welcome to contact us. The reporter's information is strictly confidential, and absolutely no retaliation will be tolerated.

Support Resources Employees may contact the Administration Department or the Harassment Report Line at any time if they have questions or concerns regarding harassment.
We are committed to eliminating harassment and creating a diverse and inclusive work environment.
We appreciate the cooperation and understanding of all employees.

April 1, 2024 Establishment
September 1, 2026 Revision
BlueIsland Ltd.
CEO Takeshi Aoshima